On your rental agreement if you have chosen to return the car at Malaga airport you will have previously agreed the return pick up time which is indicated on the rental agreement, once you approach Malaga airport you must follow the SALIDA/DEPARTURE signs until you arrive at Terminal T3 Departures, our representative will be waiting for you in front of the terminal building and will approach you, please ensure he proves he is from our company by showing you a copy of the rental agreement or number plate of the vehicle.
FAQ – Frequently Asked Questions
Car rental payments
Do I have to pay when I Pre Book online?
When Pre-Booking you do not have to pay anything in advance, we do not request a credit card to guarantee your Booking. The payment is made when the rental agreement for the vehicle si made directly with our representative.
Can I see the price of the vehicle before making the reservation?
Yes you can see the price of the vehicle before the booking, just enter the solicited information on the website and it will show you the prices according to the chosen group and chosen extras.
Are there any extra charges for picking up a vehicle at one of your coastal offices and returning to Malaga airport?
If the rental period is for 7 days or more you can pick up a car from one of our local offices and return the car back to Malaga airport/train station or vice versa free of charge, If the rental period is less than 7 days you will be charged 30€ in concept of one way charge.
Do I have to pay anything for the fuel I get in my rental car?
Our cars are delivered with part of the fuel tank full, therefore our return policy asks you to deliver the vehicle with the same amount that was given at the beginning.
Coverage of the car and attention on the road
What insurance is included in the price?
All our rentals are include civil liability and third party damage with excess depending on the solicited group.
Can I get an additional insurance that covers the excess?
Yes it is possible to obtain a full risk insurance paying the extra per day rate indicated in the rental brochure, depending on the vehicle the amount can vary from 3 euros per day up to 12€ per day the larger models. This insurance does not give coverage to the following damage:
- Wheels (rims and tires), underside of the vehicle, and keys.
- Interior of the vehicle (Upholstery).
- Engine Failure by negligence.
- Transfer of vehicles and persons arising from negligence.
- Fuel change, if the car is diesel and you fill up with fuel or if the car is Petrol and you fill up with Diesel.
Do I have 24h road assistance?
You have included in the rental agreement 24 hours road assistance in English 365 days a year no matter what insurance you have on your rental agreement.
How many drivers are allowed to drive?
Bahia Sexi allows without additional cost 2 drivers per rental agreement, only the drivers included in the rental agreement are allowed to drive the vehicle.
Can I drive outside of Spain?
Bahia Sexi’s vehicles can only move freely in Spain . You cannot drive to in the cities of Ceuta and Melilla.
Cancellations and modifications
What do I do if I need to cancel my booking and it will cost me anything?
You can cancel your reservation at any time without any cost except the following destinations, Malaga Airport, Renfe, Torremolinos and Benalmadena we advise you to please notify us at least 24 hours in advance via email: firstname.lastname@example.org, or via telephone on the following office number: +34 958 63 07 08 or +34 958 63 12 99
What happens if my flight is delayed?
If your flight is delayed you do not have to worry our representative monitors your flight and will know at what time you arrive, if the airline company has decided to change the flight number it is necessary you notify us on the following telephone Is: +34 664280733 your booking shall be amended without any cost for you as long as the flight arrives between our hours of delivery.
What Vehicle will I be Provided with?
All bookings are made under a category, within this category we can provide different models, we cannot guarantee a certain model but can guarantee you will be provided with a vehicle with the chosen characteristics, if for unforeseen circumstances we cannot provide you with a vehicle from the chosen category we will supply you with a superior group at no extra cost.
Pick-Up & Drop-off of the rental vehicle
Can I collect my vehicle out of your work hours?
Yes, you can pre book your vehicle out of hours but you will be charged 20 euros per car in concept of out of hours.
What if I return my car AFTER the pre agreed time on the contract?
In the event that you return the car after the pre-agreed time on the car rental contract you will be charged with an additional day according to your car class.
What if I return my car BEFORE the pre agreed time on the contract?
We will not refund in any case the money corresponding to the remaining time. A discount voucher will be provided with the amount of money to be used in the next rental
Where to pick up my vehicle at Malaga Airport and Malaga Train station Renfe?
In Bahia Sexi Rent a Car, we have provided our clients with a personalized meet & Greet service, Our rent a car representative will be waiting in the Arrivals Hall, once you have picked up your luggage you pass the first electronic sliding doors and walk straight on do not turn to the right exit our representative will be waiting for you holding a sign with your name on it or a sign with BAHIA SEXI Rent a Car, he will then take you to our nearby office and provide you with a car here.
If your booking is at Malaga train station Renfe our representative will be waiting for you in the arrivals hall also holding a sign with the BAHIA SEXI Rent a Car logo or your name on it, if you have difficulties in locating him/her do not hesitate contacting him/her on the following telephone provided in your booking: +34 664 280 733.
What opening hours do you have at Malaga airport and Renfe?
Monday to Sunday from 08:30 to 20:30.
Where do I return My car at Malaga airport?
What happens if I leave the car somewhere other than the drop-off point?
In the previous question, the place of return of the rental car is specified. However, if for any reason the vehicle is returned to another location than the specified in the contract, for example: airport parking lot or towed by the tow truck, these costs will be added to the rental price in addition to a penalty of 50€
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